Legal

Privacy Policy

How Jardinly Live handles your photos, your voice and your account. Written to be read, not survived.

Last updated 12 August 2026 · Effective 12 August 2026

The short version

We process your plant photos and voice so the companion can answer you. We don't sell your data, we don't use your photos to train third-party models, and you can delete everything from inside the app. Live camera and microphone run only while a scan is open.

1. Who we are

Jardinly Live ("Jardinly", "we") operates the Jardinly Live app and this website. We are the data controller for the personal data described here. Contact us at privacy@jardinly.live.

2. What we collect

Account data

Email address, language preference, plan and billing status. Passwords are stored only as salted hashes; if you sign in with a provider, we never see your password at all.

Plant content

Photos and short video frames you capture, the diagnoses produced from them, your care plans and their completion history. Photos may carry EXIF data; we strip location from EXIF on upload.

Voice

Audio streamed while a live session is open, and the text transcript of it. Audio is processed in real time and is not retained after the session ends unless you save the conversation. The microphone is never open outside a session.

Technical data

Device model, OS version, app version, coarse region derived from IP, crash reports and feature-usage counts. Used to keep the app working, not to profile you.

Optional data

Precise location (only if you grant it, to tune seasonal advice), notification tokens, and your email address if you join the beta list on our website. We use it only to write about the beta, it is held by our email provider, and every message carries an unsubscribe link.

3. Why we process it, and on what basis

PURPOSELEGAL BASIS (GDPR)

Running scans, diagnoses and care plansPerformance of our contract with you

Billing and fraud preventionContract and legal obligation

Keeping the service stable and secureLegitimate interest

Precise location, notifications, newsletterYour consent — withdrawable any time

Improving our own models on your contentYour consent — off by default

4. AI processing

To answer you, we send the current camera frames and audio to AI model providers acting as our processors under contract. They may process your content only to return a result to us. They are contractually barred from using it to train their own models, and we do not sell or share it with advertisers.

Jardinly gives plant-care guidance, not professional horticultural, veterinary or medical advice. It can be wrong. Never eat, apply or medicate on the strength of an answer alone.

5. Who we share with

Only with processors who need it to run the service: cloud hosting and storage, AI model providers, payment processing, email delivery, crash and analytics reporting. Each is bound by a data-processing agreement. We may also disclose data where the law compels it, or to a successor entity in a merger or acquisition — in which case this policy travels with the data.

6. International transfers

Some processors operate outside the European Economic Area. Where they do, transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision, together with technical safeguards such as encryption in transit and at rest.

7. How long we keep it

Plant photos and their diagnoses stay until you delete them, or 24 months after your last sign-in. Live audio is discarded when the session ends. Account and billing records are kept while your account exists and for up to 7 years afterwards where tax law requires. Deleting your account removes your content within 30 days, save for encrypted backups that expire within 90 days.

8. Your rights

If you are in the EEA or UK you may access, correct, delete, export or restrict your data, object to processing based on legitimate interest, and withdraw any consent. Most of this is a button in Settings; anything else, write to privacy@jardinly.live and we will answer within 30 days. You may also complain to your national data-protection authority.

If you are in California, you have equivalent rights of access, deletion, correction and portability, and a right not to be discriminated against for using them. We do not sell or share personal information as those terms are defined by the CCPA.

9. Children

Jardinly is not intended for children under 16. We do not knowingly collect their data; if you believe a child has an account, contact us and we will remove it.

10. Security

Data is encrypted in transit (TLS) and at rest. Access to production systems is limited to staff who need it and is logged. No system is perfect — if a breach affects your rights, we will notify you and the relevant authority as the law requires.

11. Cookies

This website uses cookies strictly necessary to run it, and — only with your consent — analytics cookies that tell us which pages people read. You can change your choice at any time from the cookie banner.

12. Changes

We will post any change here and, for material changes, tell you in the app or by email before it takes effect.

Draft for review. This document is a well-structured starting point, not legal advice. Have counsel in your jurisdiction confirm it — and fill in your legal entity name, registered address and, if required, an EU representative and DPO — before launch.